Your information is completely safe with us
hb999 is committed to protecting your personal information — through SSL encryption and strict security measures.
Introduction & Scope of Policy
hb999 ("we", "us", or "platform") is an online betting and gaming service in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use hb999's website and services.
This policy applies to all users who visit our website, register an account, or use any gaming or betting service. By continuing to use the service, you are considered to have agreed to the terms of this privacy policy.
If you have any questions after reading this policy, please contact our support team.
What information we collect
hb999 only collects information that is necessary to provide services, ensure security, and meet legal obligations. The categories of information are described below:
| Category of Information | Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account verification and age confirmation |
| Contact Information | Mobile number, email address | Account management, transaction confirmation |
| Financial Information | bKash / Nagad / Rocket number, bank account details | Processing deposits and withdrawals |
| Technical Information | IP address, browser type, device identifier | Security monitoring, fraud prevention |
| Usage Information | Gaming history, betting activity, session time | Responsible gaming monitoring, service improvement |
2.1 Cookies & Tracking
hb999 uses cookies to improve your website browsing experience. Cookies keep your login session active, save your preferences, and help analyse site performance. You can manage cookies through your browser settings, but some services may be limited as a result.
Purpose of Data Use
hb999 uses collected information for the following legitimate purposes:
- To create, verify, and manage accounts.
- Financial transactions — processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Providing customer support, resolving complaints, and managing live chat services.
- Detecting suspicious activity, money laundering, or fraud and taking preventive action.
- Monitoring players' gaming behaviour to ensure responsible gaming.
- Improving service quality and adding new gaming options.
- Complying with legal and regulatory requirements.
- Notifying you about important service updates or policy changes.
Your information is never sold or commercially rented to third parties.
Data Sharing & Disclosure
hb999 may share your information with the following parties only in very limited circumstances and subject to strict conditions:
4.1 Service Provider Partners
Only the necessary information is shared with selected technology partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support services. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Requirements
Information may be provided to relevant authorities in response to court orders, government directives, or applicable legal obligations. Such disclosure will always be kept to the minimum necessary.
4.3 Security-Related Disclosure
If serious threats of fraud, money laundering, or threats to platform security are identified, necessary information may be shared with the relevant investigating agencies.
4.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. You will be informed before such a change occurs and consent will be obtained where applicable.
Data Protection Measures
hb999 applies industry-standard technical and organisational security measures to protect your information:
- SSL Encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS technology.
- Access Control: Through strict role-based access control, only authorised staff can access user information.
- Data Storage: Sensitive information is stored in encrypted form on secure servers.
- Regular Security Reviews: The platform's security measures are regularly tested and updated.
- Fraud Detection: Suspicious transactions and access attempts are monitored through automated systems.
- Staff Training: All our staff receive regular training on data protection.
Please note that no method of transmitting information over the internet is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee complete security.
Data Retention Period
hb999 retains your information only for as long as it is necessary and essential to fulfil the purposes described in this policy.
6.1 Active Accounts
Your information is retained for as long as your account remains active. Even after account closure, transaction and financial records may be retained for a specific period as required by law.
6.2 Inactive Accounts
Information from accounts that have been inactive for an extended period may be gradually deleted or anonymised in accordance with our data retention policy. You will be notified by email before this process begins.
6.3 Legal Retention Obligations
Certain information may be required to be retained for a legally defined period as needed by applicable law, regulatory guidance, or ongoing investigations.
Your Rights & Controls
hb999 respects your control over your personal information. You have the following rights:
7.1 Right to Access Information
You can request to know what information we hold about you and to receive a copy of it.
7.2 Right to Correction
If there are any errors or inaccuracies in your information, you can request a correction. Information can be updated by logging into your account or by contacting the support team.
7.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, information required for legal obligations, ongoing transactions, or dispute resolution may not be deleted immediately.
7.4 Right to Object to Processing
You can object at any time to receiving marketing communications or to certain types of data processing.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected]. We will respond to your request as quickly as possible and within the time limits set by applicable law.
Third-Party Services & Payments
hb999 works with bKash, Nagad, Rocket, and bank transfer services for payment processing. These payment gateways have their own privacy policies. We recommend reading the relevant service's privacy policy before making a financial transaction.
hb999 is not responsible for the privacy practices of third-party service providers. However, we only work with those who maintain appropriate security standards.
Protection of Minors
hb999 is an adult gaming platform. Only persons aged 21 or older may use this service. We do not intentionally collect any information from minors.
Age verification steps are followed at the time of account registration. If any user is found to be under 21, their account will be closed immediately and the relevant information will be securely deleted.
If you suspect that a minor is using this platform, please notify us at [email protected].
Policy Changes & Updates
hb999 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- By displaying a special notice on the website.
- By sending a notification to your registered email address.
- By noting the date of the latest update at the top of this page.
Continuing to use the service after a policy change will be considered as your agreement to the new terms. We therefore recommend reviewing the policy regularly.
Response to Security Breaches
In the event of a data security breach, hb999 will take the following steps:
- Identify and contain the incident as quickly as possible.
- Assess the nature and potential impact of the breach.
- Notify affected users in a timely manner by email.
- Take the necessary technical measures to minimise damage.
- Strengthen security measures to prevent such incidents in the future.
If you notice any suspicious activity on your account, notify us immediately at [email protected].
Privacy Contact
If you have any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact our support team. Email: [email protected] — or speak with us directly in Bengali via live chat on the website.